01
Accepted Payment Methods
Soulmate Escapes may provide different payment options depending on the booking and service selected. The available payment method will be communicated by our travel team during the booking process.
UPI Payment
Payments may be made through the UPI details or QR code shared by Soulmate Escapes.
Bank Transfer
Bank transfer details may be provided for eligible bookings and transactions.
Online Payment
Online payment options may be offered depending on the booking and applicable payment gateway.
02
Booking & Advance Payment
A booking may require an advance payment before travel arrangements can be confirmed. The amount or percentage required may differ depending on the selected package, supplier and travel arrangements.
- The required advance amount will be communicated before payment.
- Certain airlines, hotels, cruises or suppliers may require full payment at the time of booking.
- Special offers and promotional bookings may have separate payment conditions.
- A booking is considered confirmed only after applicable payment and confirmation requirements are completed.
03
Payment Confirmation
After completing a payment, customers may be required to provide transaction details or a payment receipt/screenshot for verification.
Soulmate Escapes may verify the payment before confirming the booking or releasing further travel documents.
Please NoteUploading or sending a payment screenshot is not itself a guarantee of successful payment. Confirmation is subject to verification of the actual transaction.
04
Balance Payment
If an advance payment has been made, the remaining balance must be paid within the payment schedule communicated by Soulmate Escapes or the applicable travel supplier.
Payment DeadlineThe balance payment deadline may vary depending on the booking and supplier terms.
Late PaymentDelayed payment may affect availability, pricing or booking confirmation.
Price ChangesCertain travel services remain subject to supplier availability and applicable fare conditions.
Travel DocumentsFinal documents may be issued after required payments and confirmations are completed.
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Payment Verification
For payment verification, customers may be requested to provide information such as name, booking reference, payment amount, transaction reference, payment date and payment screenshot.
- Please provide accurate payment information.
- Do not submit altered or misleading payment receipts.
- If a transaction is pending, verification may take additional time.
- Customers should retain their original transaction receipt until the booking is completed.
06
Refunds & Cancellations
Refund eligibility depends on the cancellation terms of the specific travel service, supplier, airline, hotel, cruise operator or package selected.
Refund Conditions
Where a refund is applicable, the refundable amount will be determined after considering the applicable supplier terms, cancellation charges, administrative charges and any non-refundable components.
- Some bookings may be completely non-refundable.
- Cancellation charges may increase closer to the travel date.
- Refund processing time may depend on the original payment method and supplier.
- Any applicable refund will be processed according to the confirmed booking terms.
07
Failed, Pending or Duplicate Payments
If an online payment fails but the amount has been debited from your bank account, please do not immediately make another payment without checking the transaction status with our team.
- Keep the transaction reference or payment receipt.
- Contact Soulmate Escapes with the relevant payment details.
- Duplicate payments should be reported as soon as possible.
- Resolution of failed or pending transactions may depend on the payment gateway or banking system.
08
Third-Party Charges
Certain travel services may involve third-party suppliers, including airlines, hotels, cruise operators, visa service providers, activity providers and payment gateways.
Their applicable payment, cancellation, refund, processing or service charges may apply in addition to the terms communicated by Soulmate Escapes.
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Important Payment Information
- Always verify the payment details provided by Soulmate Escapes before making a payment.
- Do not make payments to any unverified personal account or payment ID claiming to represent Soulmate Escapes.
- Keep payment receipts and transaction references safely until your travel is completed.
- Prices, availability and payment deadlines may change until the booking is confirmed.
- Specific booking terms communicated in your quotation, invoice or confirmation may take precedence for that particular booking.
Customer ResponsibilityCustomers are responsible for checking the name, amount, booking reference and payment destination before completing a transaction.
