Terms & Conditions.

Introduction & Scope

Soulmate Escapes acts as a travel planning and booking partner for individuals, couples, families, senior travelers and other customers seeking travel services.

Depending on the itinerary, services may include flights, hotels, transfers, sightseeing, cruises, visas, activities, travel assistance and other arrangements requested by the traveler.

These terms apply to services arranged by Soulmate Escapes unless a separate written agreement or specific booking condition states otherwise.

Booking & Confirmation

A travel enquiry, quotation or itinerary shared by Soulmate Escapes does not by itself constitute a confirmed booking.

A booking becomes confirmed only after the required payment or deposit has been received and the applicable travel arrangements have been confirmed by Soulmate Escapes and/or the relevant service provider.

• Availability and prices may change until the booking is confirmed.
• Quotations may have a validity period specified at the time of quotation.
• Special offers and promotional rates may have additional conditions.
• The final itinerary and booking documents should be checked carefully by the traveler.

Payment Terms

The traveler agrees to make payments according to the payment schedule shared at the time of booking.

Depending on the booking, a deposit, partial payment or full payment may be required before travel services are confirmed or travel documents are issued.

Any bank charges, payment gateway charges, currency conversion charges or other applicable transaction costs may be payable by the traveler where applicable.

Travel Documents & Visa

Travelers are responsible for ensuring that they possess valid passports, visas, permits, travel insurance and other documents required for their journey.

• Passport validity should meet the requirements of the destination and relevant authorities.
• Visa requirements vary by nationality, destination and purpose of travel.
• Travelers must provide accurate information and documents where assistance is requested.
• Visa approval is determined by the relevant embassy, consulate or immigration authority.

Soulmate Escapes may assist with travel information or documentation support, but final approval of visas and entry permissions remains with the relevant authorities.

Cancellation & Refunds

Cancellation terms depend on the individual services booked and the policies of the relevant airlines, hotels, cruise companies, activity providers and other suppliers.

• Some bookings may be fully or partially non-refundable.
• Cancellation charges may increase as the travel date approaches.
• No-show charges may apply where a traveler does not use a confirmed service.
• Refund processing times depend on the relevant supplier and payment method.
• Service or administrative charges, where applicable, may not be refundable.

Changes & Amendments

Requests to change travel dates, passenger details, hotels, flights, destinations, activities or other services are subject to availability and supplier rules.

Additional charges may apply for amendments, including fare differences, hotel rate differences, supplier penalties, administrative charges or other costs.

Travelers should contact Soulmate Escapes as early as possible if any change is required.

Airlines, Hotels & Travel Suppliers

Many travel services are supplied by independent third-party providers, including airlines, hotels, cruise operators, transport companies, activity providers and local partners.

Their individual terms, conditions, schedules, cancellation rules and operational policies may apply to the relevant booking.

Airline schedules, hotel facilities, room categories, transport arrangements and other services may occasionally change due to operational reasons.

Traveler Responsibility

Travelers are expected to provide complete and accurate information at the time of booking and throughout the travel planning process.

• Check names, dates, passport details and other booking information carefully.
• Follow airline, hotel, immigration, visa and destination requirements.
• Arrive at airports, hotels, transfers and other scheduled services on time.
• Keep important travel documents, valuables and personal belongings secure.
• Inform the travel team about relevant dietary, mobility or accessibility requirements as early as possible.

Force Majeure & Unforeseen Events

Travel arrangements may be affected by circumstances beyond reasonable control, including severe weather, natural disasters, government restrictions, strikes, civil disturbances, health emergencies, airline disruptions, border restrictions or other unforeseen events.

In such circumstances, Soulmate Escapes will make reasonable efforts to assist travelers with available alternatives, subject to the rules and availability of the relevant suppliers.

Liability & Service Limitations

Soulmate Escapes will make reasonable efforts to coordinate the travel services requested by the traveler.

However, where services are provided by independent third-party suppliers, Soulmate Escapes cannot control every operational decision, schedule, facility or service delivered by those suppliers.

Nothing in these terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Privacy & Communication

Information provided during an enquiry or booking may be used to process travel arrangements, communicate booking updates, provide customer support and complete relevant travel services.

Travelers should ensure that the contact details supplied to Soulmate Escapes are accurate and accessible during the travel planning process.

Important booking communication may be provided through email, telephone, WhatsApp or other communication channels used by the travel team.

Acceptance of Terms

By proceeding with a booking, making a payment or requesting Soulmate Escapes to arrange travel services, the traveler acknowledges that they have read and understood these Terms & Conditions.

Specific booking conditions, supplier policies or written agreements provided for an individual booking may also apply.

If any part of these terms requires clarification, travelers are encouraged to contact Soulmate Escapes before confirming or paying for the relevant travel services.