Privacy Policy.

Information We Collect

Depending on the service you request, Soulmate Escapes may collect information that you voluntarily provide when you contact us, request a quotation, make a booking, submit a payment confirmation or communicate with our travel team.

This information may include:

• Name and contact information such as mobile number, email address and communication details.
• Travel information including destination, travel dates, number of travelers and accommodation preferences.
• Booking and enquiry details needed to arrange your requested travel services.
• Payment-related information or payment confirmation details submitted to us.
• Preferences relevant to your journey, such as meal requirements, accessibility requirements or special assistance.
• Information you choose to provide when communicating with our team.

How We Use Your Information

We use information provided by you primarily to understand your requirements and deliver the travel services you request.

• Respond to enquiries, questions and travel requests.
• Prepare customized itineraries, quotations and travel proposals.
• Process and manage bookings and related travel arrangements.
• Coordinate flights, hotels, transfers, activities, visas and other requested services.
• Provide customer support before, during and after your journey.
• Arrange requested accessibility, dietary or special travel assistance.
• Verify payment or transaction information where required.
• Improve our website, services, communication and customer experience.

Sharing Information

Soulmate Escapes does not intend to sell your personal information to third parties. However, providing travel services may require us to share relevant information with service providers involved in your booking.

Depending on your itinerary, these may include airlines, hotels, transport providers, activity operators, visa service providers, destination partners, payment service providers and other suppliers necessary to fulfil your requested services.

We aim to share only information that is reasonably necessary for the relevant service or transaction.

Cookies & Analytics

Our website may use cookies and similar technologies to help provide a better browsing experience, understand website usage and improve our online services.

Cookies may help the website remember certain preferences or provide information about how visitors interact with different pages.

We may also use analytics or advertising technologies to understand website performance and measure relevant marketing activity. These services may collect information according to their own privacy policies.

Data Security

We take reasonable steps to protect the information shared with us from unauthorized access, misuse, alteration or disclosure.

However, no website, online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security of information transmitted online.

Your Privacy Rights

Depending on applicable law and the nature of the information held by us, you may have rights regarding your personal information.

• Ask us about the personal information we may hold about you.
• Request correction of information that is inaccurate or incomplete.
• Ask questions about how your information is being used.
• Request deletion of information where applicable and legally permitted.
• Withdraw certain communications or marketing preferences where applicable.

Some information may need to be retained where required for legal, accounting, contractual, security or legitimate business purposes.

Third-Party Services

Our website or travel services may involve third-party websites, payment providers, booking systems, maps, analytics services or other external platforms.

When you access a third-party service, that service may collect and process information according to its own terms and privacy policy. We recommend reviewing the privacy practices of third-party services before providing information directly to them.

Data Retention

We may retain information for as long as reasonably necessary to provide requested services, maintain business and booking records, resolve disputes, meet contractual obligations or comply with applicable legal requirements.

The period for which information is retained may vary depending on the type of information and the reason it was collected.

Children's Privacy

Our website is intended for general travel planning and booking purposes. We do not knowingly seek to collect unnecessary personal information directly from children.

Where travel arrangements involve children, relevant information may be provided by their parent, guardian or accompanying adult for the purpose of arranging the requested travel services.

Changes To This Privacy Policy

Soulmate Escapes may update this Privacy Policy from time to time to reflect changes in our services, website practices, technology or applicable requirements.

Any updated version will be published on this page with the revised information. We encourage visitors to review this page periodically.

Contact Soulmate Escapes

If you have questions about this Privacy Policy, your personal information or the way your information is handled, please contact our team.